Refund policy

Returns & Refunds

All Rullamart sales are final. We do not accept returns or exchanges for change of mind, sizing, framing preferences, or other personal preferences.

Damaged Orders

If your order arrives damaged during transit, please contact us within 7 days of delivery.

To help us review your claim, please include:

• Your order number

• Photos of the damaged item

• A short video clearly showing the damage

• Photos of the shipping packaging, if possible

Once the damage has been verified, we’ll provide a full replacement at no additional cost or a full refund.

Please keep the damaged item and its original packaging until your claim has been resolved, as additional documentation may be needed.

Lost Orders

If your package is confirmed lost during transit, please contact us with your order number. Once the shipment has been reviewed and confirmed as lost, we’ll provide a full replacement at no additional cost or a full refund.

Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of what you received. We’ll make it right at no additional cost.

Please Note

Rullamart is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. If your tracking shows your package as delivered but you cannot locate it, please contact the carrier first to open a claim.

Refunds, when approved, will be issued to the original payment method.